Let’s get started!
Hi! I'm so happy to have you here. If you are seeing this page, then we both decided it was a great idea to work together and I am genuinely excited to help you make this progress on your business and on your life. This is your space for everything you need throughout our work together, from scheduling to payments to what to expect along the way.
PROGRAM
You'll have 14 calls total, over 6 months, each an hour on Google Meets. I'd suggest starting with one call a week for the first month, then moving to biweekly from there, but this is your process, so use whatever cadence works best for you.
You can complete it as fast as you would like in the 6 month program, it is up to you. You will have the option to extend another 6 months at the end of your course if you would like more time and assistance, or you can buy a bundle of 5 calls for $2,300 after the program ends. Offer is only valid for SSM (Spa Structure Method) former clients.
PAYMENT
"Your investment is $1,600/month with a 6-month commitment. Payments are due by the 1st of each month. Autopay is available for your convenience; if selected, it will automatically process for 6 months, beginning on your start date.
Click below to pay and subscribe to the 6 month Spa Structure Method Course on autopay
SCHEDULING YOUR CALLS
Use the link below to book your calls. Please click “Schedule your first call” so we have more time for the first call, then use the link below from there on out. I open my calendar 60 days out at a time, so feel free to grab times however works for your schedule.
If you need to reschedule, I just ask for 24 hours notice when possible. I know as a business owner things come up and that won't always be doable, that's completely fine. Please just inform me via text as soon as possible. A cancellation with 24 hours will result in a used session. Exceptions can be made on a case by case basis
SUPPORT BETWEEN CALLS
I'm available by email between sessions, with a response time within 48 hours. I also try to be accessible for voice memos for urgent situations, though I'm not always able to respond immediately, I will always try to get back ASAP.
RECORDING & PRIVACY
Calls will be recorded for training and educational purposes, unless otherwise stated. Your personal and proprietary information will never be shared without your consent. If you do not consent to being recorded, email me directly at Elyse@yourspaexpert.com
What to Expect
Throughout this process, I'll be sharing templates and resources as we go, and I'll ask you to do some work between calls - typically around 5 hours a month. To get the most out of your time and investment, I'd really encourage you to set aside that time intentionally. This is not a one size fits all program. I share with you what I have seen proven to work and we mold it based upon what is best for you, your business, your life, your dreams and goals. Anything you want is possible when the right structure is in place.
The Spa Structure Method
1. Vision and Direction
We start here because everything else depends on it. First, we get crystal clear on your mission and core values. Why you started this business and what you actually stand for — so every decision going forward has something to come back to. From there, we craft a simple, powerful vision statement for where your spa is headed, so you stop reacting to the day and start leading with intention. Then we map the direction of your spa: the real path from where you are now to the business and life you actually want.
When you picture your life in 5 years, does your spa fit into it, or run it?
2. Operations, Systems and Protocols
Here we build the backbone your spa runs on. We create job descriptions and a spa handbook so your team knows exactly what's expected of them, and you have something to hold them accountable to. We build out your daily operations and workflow so your spa runs the same way every time, whether you're there or not. And we document your policies and procedures so you stop making decisions on the fly.
Does your spa run the same way every day, or does it depend on who showed up?
3. Finances
This is where we get honest about the numbers. We break down your financials in plain language so you finally know where your money is going. We look at your pricing versus what it actually costs to deliver your services, and make sure it's working for you, not against you. And we get clear on payroll and overhead so you can make smarter decisions about staffing and spending.
Do you actually know if your spa is profitable, or does it just feel like it should be?
4. Your Clients
Here we focus on the experience your clients actually have. We map every touchpoint of their journey, from booking to checkout, so each visit feels consistent and worth coming back for. We build simple retention systems — rebooking prompts, check-ins, loyalty touches — that keep clients engaged between visits. And we put a clear, calm process in place for handling complaints, so upset clients leave feeling heard.
Are your best clients coming back because of an amazing experience, or just out of habit?
5. Your Team
This foundation is about the people who make your spa run. We build a hiring process that attracts the right people from the start, so you're not gambling on gut feelings. We create simple, consistent ways to invest in your team so they feel valued and stay longer. And we put clear boundaries and trust in place so you can lead with love without losing the line.
Are you leading your team, or are you just keeping the peace?
6. Owner Freedom and Mindset
This is where it all comes together. We work through the shift from doing everything yourself to leading a team — stepping fully into CEO. We identify what only you should be doing and build a plan to delegate the rest. And we get intentional about what freedom actually looks like for you, so the business you built starts giving you the life you started it for.
Are you the owner of your business, or is your business owning you?
We work through this together. You'll have templates and outlines as needed, email and voice memo support between calls, and real work to do between sessions — because you get out of this what you put into it. You may need more support in some areas and less in others, and that's completely normal — we'll figure out what that looks like for you on our first call.
Here's to building something great together.
Quick link to schedule your routine call